This Is Definitely Better
Your customers are evaluating your services and. your company, every day. What criteria would you use?
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Ask Better Questions
Lots of people ask the question, “can I..,” to their Managing Broker. Before that question is asked, the planning is done. Now, it’s a matter of determining if license law and the brokerage will allow ...
Victory Awaits
As the days wear on and our routines seem to be taking us nowhere different, I am reminded of the phrase uttered by Winston Churchill during the darkest days of WWII. “Keep buggering on,” he ...
Five Stars
A past client called me this week to discuss an issue with his house. To start the conversation, he referenced my 4 ½ and 5 star reviews online. “Obviously,” he says, “you do good work.” ...
Screendoors and Submarines
Many real estate agents are dreamers. I am, for sure. I can conjure up the wildest of fantasies ranging from fame and fortune to world peace. Dreaming is a good thing. In fact, dreaming is ...
Delegate, Outsource, Or Lead?
Leaders are doers. Far too often, however, leaders want to be delegators. As leaders, we see something that needs to be done, or changed, then look around the organization for someone to accomplish it. In ...
The Accountability Coin
The word accountability is abused and misused. We do this by removing the hard parts of accountability. The part that calls for change. Think of accountability as a coin. We are very good at viewing ...
Anticipation of Pain
I have a wonderful dentist. After losing a filling recently, he squeezed in an early morning appointment to accommodate me. As I sat in the chair, he offered to to work on my tooth without ...
Set It and Forget It
Do you remember Ron Popeil? He famously sold rotisserie cookers on an infomercial. According to the show, this was no ordinary cooker. It was easier. Put the food in, set the timer and that’s it. ...
Great Leaders Ask Better Questions
Lots of people ask for a great book on leadership. Presumably, reading that book will allow them to become a great leader. Few of us, however, ask for books about integrity, character, vision, or love; the ...